Privacy Policy

Website Contact Requests and Email Updates

When you submit a public contact, consultation, mobile-service, quiz follow-up, email-signup, text-signup, or checkout-contact form, we send your contact details, the nonmedical fields you completed, and any consent choices to our clinic dashboard, hosted on Replit. This is our record for team follow-up. Consultation contacts and email-signup requests also use Klaviyo, our contact and email service provider. The separate email-marketing checkbox is optional and unchecked by default. Leaving it unchecked does not change an existing email subscription. Providing a phone number does not subscribe you to marketing texts.

Our website tracking uses a first-party visitor identifier and campaign information stored in your browser to connect visits, contact requests, and bookings in our clinic dashboard. Form submissions include the form name, the full current page URL, the referring URL available to the browser, and available campaign tags and ad click identifiers. Please do not put sensitive information in page URLs or public form messages. This attribution information is not sent to Klaviyo by the care form.

Health answers and inferred results in our questionnaires are not sent with lead submissions to our dashboard, Klaviyo, or our team. Care-questionnaire answers are cleared when you close the dialog; the wellness quiz retains progress in this browser tab until you restart it or close the tab. Its follow-up form sends only contact details and your session preference. Discuss medical details directly with your provider. We use Google reCAPTCHA to protect contact submissions from abuse and a short-lived, signed receipt cookie to show submission confirmation. Conversion events contain an opaque event identifier, not your name, email, phone number, treatment path, or questionnaire answers.

Public Website Activity and Checkout

We use Klaviyo on public website pages to record viewed and selected services. When you submit your contact details or start checkout, your name and email can identify that activity with your Klaviyo profile. Checkout events include the selected product, quantity, price, and a link back to that product’s checkout. Booking links return to the selected service; an unfinished Calendly date or time selection cannot be restored.

Our Klaviyo events exclude questionnaire answers, clinical notes, payment-card details, and unrecognized URL parameters. Klaviyo is not loaded on our patient portal, staff pages, quiz, or booking-confirmation pages. We respect browser Global Privacy Control and Do Not Track signals for this onsite tracking. Marketing email signup requires an explicit opt-in and is separate from identifying a profile or recording a transaction.